Mobile FAQs
Have questions about Vonage? We’ve got answers.
No, Vonage isn’t a mobile service provider. However, you can use your Vonage calling plan to make unlimited calls in the US and internationally on up to three smartphones—and you can answer calls made to your Vonage phone number from almost anywhere—using the free Vonage® Extensions® App.*
If you don’t have a Vonage plan, our Vonage® Extensions® App lets you make free voice and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world.** You also get great low rates on international calls to anyone who doesn’t have the app.
*Calls made outside of Wi-Fi networks will use your data plan and, depending on your data plan, data-usage rates may apply.
**Standard data rates may apply.
Any mobile phone can be linked to your plan with Vonage Extensions® app. However, to use the Vonage Extensions® app, you’ll need an iPhone® or Android™ device.
How much do calls cost when made through the Vonage Extensions® app?
Calls to other Vonage Extensions® app users are free. Calls to people outside of the U.S. who don’t have the app will be charged at our low per-minute rates.
The Vonage Extensions® app accesses the same great rates that are part of your existing plan.
Yes, you can. You can send text messages at no cost through the Vonage® Extensions® App to any other Vonage Mobile app user.
**Standard data rates may apply.
No. When you use a local access number you are only charged the per-minute rate and nothing more. 800 access numbers are charged an additional 2 cents per minute and if you use a payphone, there is a 90-cent charge per call.
The Vonage Extensions® app is available for:
- iPhone® 4 and higher (OS 6.0 and higher)
- iPad® (OS 6.0 and higher)*
- Android™ Phones (OS 2.3 and higher)
- Android™ Tablets (OS 3.2 and higher)*
*To activate the app on your Apple iPad or Android tablet, a phone number that can receive SMS texts or phone calls during the activation process is required. This cannot be a phone number that was already used to activate the app on another device. Attempting to do so will lock the Vonage Mobile account the phone number is associated with.
No, it doesn’t. Vonage® Extensions® App is a free downloadable app for your iPhone®, iPad® or Android™ device. It works on your cellular provider’s network and over Wi-Fi.
The best part about the Vonage® Extensions® App is that it lets you save money compared to dialing directly through major mobile carriers. It’s also free to download with no monthly charges or commitments.
Other benefits include:
- Make free high-definition calls and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world
- Calling to anyone in 200 countries who doesn’t have the app at 70-80% savings over your mobile carrier
- Average savings of 30% over Skype’s pay-per-minute rates to the top 50 countries called worldwide
- The ability to pay for calls through your iTunes or Google Plus account
- A mobile library that lets you send and save videos
- Refer-a-Friend®* incentives of up to $10—and you can invite others right from your phone’s contact list
- Note that carrier charges may apply over cellular networks if you are roaming or have a limited-data plan.
Yes, you can. Our app supports Apple iPads (OS 4.0 and higher) and Android Tablets (OS 3.2 and higher).